Frequently asked questions

Here you can find the answers to some of the most commonly asked questions.

We have put together a selection of frequently asked questions and answers about Gmundner Keramik. If your question is not answered below, please send it to us and we will be glad to answer it for you.

General

Can I clean my Gmundner ceramics in the dishwasher?

All Gmundner ceramics are safe to use in the dishwasher.

Our recommendation: Wash at low temperatures: max. 50 °C. This will maintain the appearance and functionality of your tableware.

Use powder detergent instead of tabs. Powder is less aggressive and the quantity used is easy to regulate.

After the dishwashing cycle has ended, allow the residual steam to escape. This will prevent limescale stains.

Check the dishwasher rack regularly for any bent tines and straighten. This will prevent your dishes hitting each other.

Can I use my Gmundner ceramics in the microwave oven?

All Gmundner ceramics are safe to use in a microwave oven.

Our recommendation: After cleaning in the dishwasher, make sure your tableware is completely dried before placing in the microwave. This prevents your ceramics from getting too hot due to residual moisture

What's the difference between classic and gourmet?

The classic (cup) shape is the original, linear shape, according to traditional craftsmanship. These plates are rimless. The classic shape is timeless, functional and, above all, versatile. The gourmet shape, on the other hand, is characterised by its thinner design and lower weight. Gourmet plates have an elegant, wide rim and reduced design. The rim, or the outer edge of a plate, is slightly raised to create a stylish aesthetic. 

I notice slight variations differences on some of my Gmundner Keramik pieces, why is this?

The exquisite craftsmanship of our artisans makes our products unique. As each piece is painted by hand, slight colour variations may occur. How dark or light a colour appears on each piece depends on the amount of paint on the brush, the brushwork and the handling of the brush by the painter. In addition, our raw materials consist of pure natural materials that cannot be controlled 100%. Fluctuations in the composition of these raw materials may lead to slight differences in appearance. This is what makes each piece one-of-a-kind. Each Gmundner Keramik piece has its own character – that is what makes it unique.

Can I still get patterns that are no longer available in the current collection?

When you purchase Gmundner ceramics, you acquire a genuine piece of Austrian heritage that endures. We offer a long-term availability guarantee on all existing and older patterns for place setting (coffee cups, saucers, dessert plates, soup plates, dinner plates) via our Long-Term Availability Guarantee page. This service is unique in the industry and can only be guaranteed because every single piece produced at our manufactory is painted by hand – a centuries-old tradition that continues today.

What is the rim?

The rim is the outer edge of a plate. The rim is slightly raised to create a stylish aesthetic. 

Do you have a wedding list service?

No, if you are interested, please send an email to serviceteam@gmundner.at.

Your account

Can I log in as a guest?

Yes.

I am unable to log in.

Please notify us via email serviceteam@gmundner.at or by phone +43 7612 786-0.

I forgot my password or want to change it.

How can I change my contact details?

How can I delete my account?

Please notify us via email serviceteam@gmundner.at or by phone +43 7612 786-0.

Your order

Can I change or cancel my order after it has been placed?

Please notify us via email serviceteam@gmundner.at or by phone +43 7612 786-0.

How can I redeem a voucher?

Simply enter the voucher code in the corresponding field on the shopping basket page. If you forgot to enter your voucher code on the shopping page when placing your order, please notify us via email serviceteam@gmundner.at or by phone +43 7612 786-0.

I would like to return my order.

Please download our returns form and follow the instructions provided. If you want to return the item/s within 14 days without giving reason, please put a cross next to the option „Other“ on the returns form.

My order has arrived broken. What can I do?

Please download our returns form and follow the instructions provided.

How do I get my money back for returned items?

The amount paid for the items will be transferred back to you via the mode of payment used to place the order.

Payment & delivery

How much is delivery?

Austria: € 5.95 for orders less than € 150; free delivery for orders of € 150.00 or more.

Germany: € 5.95 for orders less than € 150; free delivery for orders of € 150.00 or more.

Rest of the EU (except Austria and Germany): € 15.90 for orders less than € 150; free delivery for orders of € 150.00 or more delivery.

Switzerland, Liechtenstein: € 25 up to 32kg; € 50 for 33kg or above.

Australia, New Zealand, China, Japan, South Korea: € 155 up to 5kg; € 230 for 6kg or above.

Norway: € 30 up to 32kg; € 55 for 33kg or above.

 

USA, Canada: € 90up to 5kg: € 150 for 6kg or above.

My country is not listed as an option in the online shop.

Please notify us via email serviceteam@gmundner.at or by phone +43 7612 786-0.

How long will it take for my order to arrive?

Estimated delivery time within Austria and Germany: 2 – 5 days

Estimated delivery time to all other countries: 4 – 6 days; express delivery is not available.

Can you deliver to a post office box or a Packstation (or other self-service parcel collection point)?

Deliveries to a post office box: No.

Deliveries to a Packstation in Germany and Austria: Yes.

What payments methods do you accept in the Gmundner Keramik online shop?

PayPal, credit card (MasterCard, Visa, Diners Club, American Express, JCB, CUP) and Sofortüberweisung (German online bank transfer provider).

What are the account details for bank transfers?

Raiffeisenlandesbank Upper Austria

IBAN: AT08 3400 0000 0006 3271

BIC: RZOOAT2L

Manufactory tour

Is there an age limit for the guided manufactory tour?

No, the guided tour is suitable for all ages. Children up to 14 years can visit the manufactory free of charge.

Do I have to register to take part in the Paint Your Own Ceramics workshop?

No, registration is not required for private individuals. The studio is open to the public in June, July and August on Monday to Saturday from 10 am – 4 pm and Sunday from 10 am – 3 pm and offers visitors the opportunity to paint their own ceramics, subject to availability. Please note the studio is closed on bank holidays. We ask tour groups to contact us in advance to arrange an appointment.

Paint Your Own Ceramics

read more

Is there a minimum number of participants required for the manufactory tour?

No, we guarantee the guided tour of the manufactory will be conducted daily provided there is at least one person.

Read more

Where can I redeem my refund voucher for the guided tour and how long is it valid for?

You can receive a full refund on the entrance fee paid for the guided tour if you make a purchase of € 50 or more in one of our manufactory shops in Gmunden. The refund voucher you receive with your ticket does not have an expiry limit and can be redeemed at a later date.

Is the manufactory barrier-free?

The manufactory is only partially barrier-free. We ask visitors with walking difficulties who would like to join the guided tour of the manufactory to contact us in advance. For our visitors in wheelchairs, we offer an alternative cinema presentation in our barrier-free studio. Our two shops are equipped with step-free access.

Is there an age limit for the Paint Your Own Ceramics workshop?

No, the Paint Your Own Ceramics workshop is suitable for all ages. Children under the age of 15 must be accompanied by an adult supervisor.

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