Frequently asked questions

All Gmundner ceramics are safe to use in the dishwasher.

Our recommendation: Wash at low temperatures: max. 50 °C. This will maintain the appearance and functionality of your tableware.

Use powder detergent instead of tabs. Powder is less aggressive and the quantity used is easy to regulate.

After the dishwashing cycle has ended, allow the residual steam to escape. This will prevent limescale stains.

Check the dishwasher rack regularly for any bent tines and straighten. This will prevent your dishes hitting each other.

All Gmundner ceramics are safe to use in a microwave oven.

Our recommendation: After cleaning in the dishwasher, make sure your tableware is completely dried before placing in the microwave. This prevents your ceramics from getting too hot due to residual moisture

The classic (cup) shape is the original, linear shape, according to traditional craftsmanship. These plates are rimless. The classic shape is timeless, functional and, above all, versatile. The gourmet shape, on the other hand, is characterised by its thinner design and lower weight. Gourmet plates have an elegant, wide rim and reduced design. The rim, or the outer edge of a plate, is slightly raised to create a stylish aesthetic. 

The exquisite craftsmanship of our artisans makes our products unique. As each piece is painted by hand, slight colour variations may occur. How dark or light a colour appears on each piece depends on the amount of paint on the brush, the brushwork and the handling of the brush by the painter. In addition, our raw materials consist of pure natural materials that cannot be controlled 100%. Fluctuations in the composition of these raw materials may lead to slight differences in appearance. This is what makes each piece one-of-a-kind. Each Gmundner Keramik piece has its own character – that is what makes it unique.

With Gmundner Keramik you have chosen a real piece of Austria of lasting value. For all existing and older designs on the site, we offer an unlimited option to purchase our current shapes. This service is unique in the industry and can only be guaranteed because every single piece produced at our manufactory is painted by hand – a centuries-old tradition that continues today.

The rim is the outer edge of a plate. The rim is slightly raised to create a stylish aesthetic. 

No, if you are interested, please send an email to serviceteam@gmundner.at.

Yes.

Please notify us via email serviceteam@gmundner.at or by phone +43 7612 786-10.

Please notify us via email serviceteam@gmundner.at or by phone +43 7612 786-10.

Please notify us via email serviceteam@gmundner.at or by phone +43 7612 786-10.

Simply enter the voucher code in the corresponding field on the shopping basket page. If you forgot to enter your voucher code on the shopping page when placing your order, please notify us via email serviceteam@gmundner.at or by phone +43 7612 786-10.

Please download our returns form and follow the instructions provided. If you want to return the item/s within 14 days without giving reason, please put a cross next to the option „Other“ on the returns form.

Please download our returns form and follow the instructions provided.

The amount paid for the items will be transferred back to you via the mode of payment used to place the order.

• Austria: € 6.90 for orders less than € 150; free delivery for orders of € 150.00 or more.
• Germany: € 6.90 for orders less than € 150; free delivery for orders of € 150.00 or more.
• Rest of the EU (except Austria and Germany): € 16.90 for orders less than € 150.00; free delivery for orders of € 150.00 or more delivery.
• Switzerland and Liechtenstein: under 15kg EUR 65.00; over 15kg EUR 100.00; no freight allowance, delivered duty paid
• United Kingdom: under 15kg € 55.00; over 15kg € 80.00; no freight allowance, delivered duty paid
• Norway: under 15kg € 75.00, over 15kg € 125.00; no freight allowance, delivered duty paid
• USA: under 5kg € 145.00; over 5kg up to 10kg € 185.00; over 10kg € 390.00; no freight allowance, delivered duty paid
• Canada: under 5kg € 145.00; over 5kg up to 10kg € 185.00; over 10kg € 315.00; no freight allowance, delivered duty paid
• Australia, New Zealand, China, Japan: under 5kg € 175.00; over 5kg up to 10kg € 215.00; over 10kg € 345.00; no freight allowance, delivered duty paid
• South Korea: under 5kg € 175.00, over 5kg up to 10kg € 215.00; over 10kg € 420.00; no freight allowance, delivered duty paid

Please notify us via email serviceteam@gmundner.at or by phone +43 7612 786-10.

We deliver items in stock within 5 to 10 working days.

For items that are not in stock, it takes between 12 to 16 working days till the handmade items are ready for dispatch.

All custom-made products are lovingly handcrafted individually for you: Please note our delivery time of 4 to 6 weeks.

Deliveries to a post office box: No.

Deliveries to a Packstation in Germany and Austria: Yes.

PayPal, credit card (MasterCard, Visa, Diners Club, American Express, JCB, CUP) and Sofortüberweisung (German online bank transfer provider).

Raiffeisenlandesbank Upper Austria

IBAN: AT08 3400 0000 0006 3271

BIC: RZOOAT2L

No, the guided tour is suitable for all ages. Children up to 14 years can visit the manufactory free of charge.

No, registration is not required for private individuals. The studio is open to the public in June, July and August on Monday to Saturday from 10 am – 4 pm and Sunday from 10 am – 3 pm and offers visitors the opportunity to paint their own ceramics, subject to availability. Please note the studio is closed on bank holidays. We ask tour groups to contact us in advance to arrange an appointment.

Paint Your Own Ceramics

No, we guarantee the guided tour of the manufactory will be conducted daily provided there is at least one person.

You can receive a full refund on the entrance fee paid for the guided tour if you make a purchase of € 50 or more in one of our manufactory shops in Gmunden. The refund voucher you receive with your ticket does not have an expiry limit and can be redeemed at a later date.

The manufactory is only partially barrier-free. We ask visitors with walking difficulties who would like to join the guided tour of the manufactory to contact us in advance. For our visitors in wheelchairs, we offer an alternative cinema presentation in our barrier-free studio. Our two shops are equipped with step-free access.

No, the Paint Your Own Ceramics workshop is suitable for all ages. Children under the age of 15 must be accompanied by an adult supervisor.